Lampung's #1 Gelato? I already hit the service landmine for you.
qponx
2026-03-06
Discover Joie Gelato, a minimalist, Instagram-worthy spot in Lampung serving delicious and affordable gelato. While the photogenic decor and authentic flavors like Pistachio are major draws, this review gives a crucial heads-up on the significant downside: notoriously poor customer service. Learn how to navigate the experience, which flavors to sample before you buy, and whether this trendy location is right for your next hangout. Get all the tips to enjoy the good without being soured by the bad.
Honestly, the moment I stepped into Joie Gelato, I was almost completely won over by the Instagram-worthy design filling the whole place. The pure white, minimalist space, paired with just the right amount of greenery and lighting, makes every corner super photogenic. I feel like my phone's storage is about to be maxed out! 📸
But you think this is just another mindless rave review? No no no, the moment I made eye contact with the staff, I knew this visit wasn't going to be that simple…
The Gelato is Legit Good, and the Prices are Amazing
Let's start with the good stuff, otherwise I'll sound too harsh. 😂
This place claims to be the best Gelato in all of Jambi[1], and after trying a few flavors, I can say it really lives up to its reputation. The texture is super smooth, with a rich milky flavor that isn't overwhelmingly sweet. I personally highly recommend the Pistachio and Mint flavors; the taste is authentic, absolutely Mantap!
The prices are also incredibly affordable. A two-scoop cup is only around 28k Indonesian Rupiah[2], and for this portion size and quality, the value for money is totally maxed out. Besides the gelato, their Tacos are also a pleasant surprise. You can get 3 for 38k Indonesian Rupiah[3]; they're sweet, sour, and refreshing, perfect for cutting through the richness of the gelato.
Okay, Let's Talk About the Annoying Stuff
Alright, enough with the praise, I'm going to start ranting now! Girls, hold on tight.
The biggest red flag is the service! I don't know if I was just unlucky, but the few staff members I encountered all looked pretty grumpy. They were dismissive when I asked a question, giving off a cold "take it or leave it" vibe the whole time[4]. Anjay, I just came here to eat some gelato, come on!
Also, some of the flavors are really... "unique." For example, some people have reported that the Mango Yogurt flavor is so sour it makes you question your existence[5]. So you must try a sample before buying, or you'll really regret it. Oh, right, I also saw a comment saying they bought a moldy cake[6], and while I don't know if that was an isolated incident, it's probably best to double-check when you're buying non-gelato ready-made items.
A Guide to Avoiding Pitfalls, You're Welcome!
Finally, for the girls planning to check this place out, here are a few "life-saving" tips:
- Manage your expectations: Just treat it like a self-service photo spot. Don't have high expectations for the service, and you'll have a much better time.
- Always ask for a sample: There are many gelato flavors, but don't buy blindly. Ask to try them, and only order after you've found one you like.
- Parking Warning: For those driving, go early, as parking spots are a bit tight[7]. If you're on a motorbike, you're fine; there's plenty of parking.
- Choose the right occasion: This place is super suitable for coming with your besties to Nongkrong, take photos, and just Chill. But if it's for an important date or an occasion where you need attentive service, I'd advise you to think twice.
- Joie Gelato's all-white, Insta-vibe space with plants & light is super photogenic. Phone memory warning! 📸
- Hailed as Lampung's best, this gelato is silky, rich, and not overly sweet. Pistachio & Mint are top picks. One bite is Mantap!
- Just 28k IDR[1] for a double scoop! The Taco snacks (3 for 38k) are a refreshing sweet & sour bite. Great deal
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