Surabaya Parents, Assemble! Found the city's ultimate nursing room, but the downsides were jaw-dropping…
qponx
2026-02-01
Discover Surabaya's Galaxy Mall 3, a spacious and modern destination for family outings. It boasts a vast selection of shops, diverse food choices, and a photo-worthy skybridge. A major highlight for parents is the exceptionally large and clean nursing room, considered one of the city's best. However, the experience isn't perfect. This review also uncovers some jaw-dropping downsides, including poor accessibility for people with disabilities, inconsistent air conditioning, and potential security concerns you should know about before visiting.
Every time I come to Surabaya, someone tells me Galaxy Mall 3 is the best in East Java. Okay, this time I'm going to check it out myself! Honestly, as soon as I walked in, I was really impressed by its grandeur. The whole space is huge and bright, and the high ceiling design makes shopping feel very Chill, definitely not one of those cramped small malls.
After 3 Hours of Shopping, My Honest Thoughts…
My first impression was"new" and"big." It's connected to the old mall by a super cool skybridge, where lots of people take photos and check in[1], and the pictures really turn out great. The brands are also quite comprehensive; fast fashion like H&M and Uniqlo are all here, plus a fantastic supermarket called The Gourmet. What surprised me the most is that this place is practically a paradise for toy lovers; Kidz Station, Toys Kingdom, and Kyou are all here[2]. Even as an adult, I couldn't stop browsing!
The food choices are so abundant that it gives you decision paralysis. From Indonesian food, Western cuisine, to Japanese and Korean dishes, they have everything[3]. The Food Court is also designed more stylishly than the old mall, making it perfect for Nongkrong with friends. The absolute biggest plus point, which I must praise separately: the nursing room here is definitely the best I've ever seen in an Indonesian mall[4]! The space is super big and incredibly clean. Moms with kids, you can go for it with your eyes closed!
Okay, Let's Get Real
Enough with the praise, now for the complaints. First, what's up with the air conditioning? Sometimes it's so cold I get goosebumps and have to quickly put on a jacket[5]; but then on weekends when it's crowded, it can feel a bit stuffy and hot. What makes me a bit uneasy is that I've recently heard some rumors about security negligence[6]. Although I don't know the specifics, when shopping with kids, safety is always the top priority, right? Anjay! I hope management pays more attention.
Also, it's very unfriendly to people with disabilities! A follower once complained to me that they got stuck on the carpet at the lobby entrance while pushing a wheelchair, and the security guard was actually laughing nearby[7]... That's just outrageous. The elevator locations are also inconvenient. These details are really a huge minus.
Avoid Pitfalls/Time-Saving Tips, Take It!
Finally, here are some practical tips for you. Remember to like and save!
- Must-See for Moms：The nursing room is one of the best in Surabaya, clean and spacious, definitely a plus point[8].
- For Those Who Get Cold Easily：Definitely, definitely bring a light jacket! The mall's air conditioning is on full blast as if it's free.
- Motorcycle Riders, Take Note：9-10 PM is peak time for staff leaving work, so the motorcycle exit queue might take half an hour[9]. Either leave early or leave late.
- Photo Spot：The skybridge connecting the new and old malls is an excellent check-in spot[10], especially good for photos in the evening light.
- Family Outing：Overall, it's still a very suitable place for the whole family to visit[11]. You can get all your eating, drinking, and entertainment done in one stop, but be prepared for the downsides mentioned above.
- The best, huge, spotless nursing room `[1]` in an Indonesian mall – a must-visit for moms with little ones in Surabaya!
- A toy lover's paradise! Kidz Station, Toys Kingdom, Kyou `[2]` will have adults shopping till they drop!
- Super cool sky bridge `[3]` linking old and new wings – perfect for snapping Instagram-worthy fashion shots!
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