4.8 stars on Google, but slammed for its service. Is Milky Way actually worth it?
qponx
2026-01-24
Wondering if Milky Way Cafe’s 4.8-star rating is legit? This honest review dives into the popular dessert spot, praising its magical atmosphere and delicious Thai Milk Tea Kakigori. However, it also exposes the truth behind the hype: notoriously slow service, high prices, and surprisingly small portions. Get the final verdict on whether it's worth the visit, plus some clever hacks to make your experience better, including how to snag a freebie.
Every time I pass by By The Sea in PIK, I always see a long queue at the entrance of this Milky Way Cafe, and its Google rating is as high as 4.8, which sends some seriously mixed signals. Since I happened to be free today, I decided to be the guinea pig myself to see if it's a divine dessert or just another overhyped internet-famous rip-off. 🤔
Walking in, I have to say, they really know how to create an atmosphere. The dim lighting paired with the woody decor really has a magical vibe that makes you want to sit down and Nongkrong all afternoon[1]. The AC is blasting, and compared to the scorching weather outside that could melt you, this place is simply heaven. The whole space is very cozy, perfect for gossiping with your besties or for a couple's date.
Shaved Ice Experience: Half Heaven, Half Rant
I came for their signature dish and ordered a Thai Milk Tea Kakigori[2]. When it arrived, the presentation was quite photogenic. The ice was shaved super fine, melting in my mouth, and it wasn't one of those fakes that only has syrup on the surface. It had a rich tea flavor from the inside out[3], and I have to give them props for that, Mantap! The milk tea sauce on the side can be added by yourself, so you can control the sweetness, which is pretty good.
BUT! Friends, here comes the plot twist. The service is really like opening a blind box. You wait forever to order, and then wait forever for the food to arrive. Impatient people will literally explode on the spot[4]. And the price... one shaved ice costs 80-90k rupiah[5], but the size they serve you, Anjay! It's seriously mini, felt like it was gone in two or three bites. As for the value for money, I can only say, emmm... you know what I mean. 🤷♀️
Editor's Honest Guide (You're welcome)
So, is it worth going? My advice is: You can go, but don't have high expectations, and be sure to read this guide!
- 💥 The Ultimate Hack to Get a Freebie: For friends who have recently flown with AirAsia, you can exchange your boarding pass for a free small Kakigori[6]! The joy of getting something for free, isn't that just awesome?
- ⏰ Avoid Peak Hours: Weekend afternoons are an absolute disaster zone. If you don't want to queue, come on a weekday, or just come in the evening to chill.
- 📍 Seating Tips: Girls who can't stand the heat, definitely don't choose the outdoor seating! The afternoon sun will turn you into a piece of dried salted fish. The indoor AC is strong, and it's better for photos too.
- 🐶 Pet-Friendly: The outdoor area is dog-friendly, so you can bring your furry kids along[7].
- 🕹️ Post-Meal Entertainment: There's also a small claw machine in the cafe[8]. You get game coins if you spend a certain amount, so you can try your luck after your meal. The prizes are said to be pretty decent
- Their signature Thai Milk Tea Kakigori has super fine, melt-in-your-mouth ice, bursting with rich tea aroma[1]. Pure bliss!
- AirAsia flyers, score! Your boarding pass gets a free small Kakigori[2]. Who says no to freebies?
- Dessert's not the only fun! There's a claw machine[3]. Spend enough, get tokens, and win prizes!
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