4.9 stars on Google, but the staff were so grumpy? I'm speechless with this cake shop
qponx
2026-01-24
This East Jakarta cake shop, D'cika, boasts a near-perfect Google rating, but there's a catch. While the cakes, like the standout Klepon and Red Velvet, are praised for being hotel-quality at street-food prices, the service is notoriously hit-or-miss. This review dives into whether the unbelievably delicious and affordable desserts are worth tolerating the grumpy staff. It’s a must-read for dessert lovers who prioritize flavor over five-star service, offering tips for navigating the unique experience.
Friends, who can relate?! Drawn by the 1000+ reviews and an insane 4.9 score on Google, I made a special trip to this chain cake shop, D'cika, in East Jakarta. I was thinking, this has to be a legendary shop, right?
But as soon as I walked in, oh boy, the girl at the front desk's face was even emptier than my wallet right after paying rent—completely expressionless, and she barely responded to any questions. For a moment, I thought I was in the wrong place. The vibe, Anjay! If it weren't for the super cute cakes in the display case, I almost would have turned around and left on the spot. 🤷♀️
Are the cakes so good they make up for everything?
Alright, since I'm already here, I might as well try something. I picked a few cakes under pressure, and the result... wow, I was totally won over!
I have to give a special shout-out to their Klepon Cake[1]. Oh my god, the sweetness was just right, and the cake itself was super soft. It's exactly the kind of high-end dessert that Indonesians would love. And then there's the Red Velvet Cake[2], a must-order for repeat customers. The flavor is rich, and the texture is dense. One bite and you'll understand why so many people complain about the service but still come back.
The key is the price! With this quality and texture, can you believe the price is so affordable it makes you want to cry? It's like paying street food prices for hotel-quality dessert[3], the value for money is just off the charts. Mantap! 👍
So, is this a rave or a rant?
To be honest, this shop really has me torn. The cake is 100/100 delicious, but the service... I took a look at the reviews, and sure enough, it's a massive"split personality" scene. Some people praise the staff for being warm and friendly[4], but many more, like me, were put off by the staff's"stone-cold face"[5]. Maybe whether the service is good or not just depends on the employee's mood that day and your luck. 😂
A Heartfelt Guide to Avoiding Pitfalls
For the friends who want to try it out, listen to a bit of my advice to make your experience so much better!
Overall, if you're a pure dessert lover who doesn't mind the service, then go for it without a second thought! But if you're looking for a place to Chill and enjoy some afternoon tea time, you might want to think twice. 🤔
- Mindset is key: Before you go, repeat to yourself three times:"I'm here for the cake, not the service." As long as you have zero expectations for the service, you've already won.
- Think twice about birthday cakes: I saw a netizen complain that they even got the message on a custom cake wrong[6]. If you're buying a cake for an important birthday, I suggest confirming with the staff repeatedly, or just buy a ready-made one to avoid a surprise turning into a shock.
- The art of saving money: Don't just buy it directly! Make sure to check their Instagram or GoFood first, they often have discounts, like the promotion they had for the Opera Cake[7]. Every little bit you can save counts!
- Use vouchers with caution: A friend mentioned that a voucher she bought on TikTok couldn't be used in-store, and she even got into an argument with the staff[8]. If you have a voucher, it's best to call ahead and confirm to avoid a wasted trip and getting upset.
- Street stall prices for hotel-quality Klepon Cake & Red Velvet – insane value! [1][2][3]!
- 4.9/5 on Google with 1000+ reviews – cakes are so good, you'll forgive the grumpy staff [4][5]!
- Try Klepon Cake or Red Velvet; you'll see why people return despite service complaints – it's deliciously irresistible [6][7]!
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