Burger King can be a disaster? This Jakarta branch shattered my worldview.
qponx
2026-02-25
Think all Burger King branches are the same? Think again. This review of the Kuningan City, Jakarta location reveals a shockingly bad experience. Expect shrunken portions, bland food with a metallic taste, and abysmal service. The article also warns of hidden taxes and surprise charges for takeaway bags, painting a picture of a fast-food nightmare. The only potential bright spot is the cheap sundae, but this piece strongly advises diners to steer clear of everything else.
I was shopping in Kuningan City until my legs were about to fall off, and I originally planned to just grab a quick bite at Burger King. I mean, it's a global chain, how bad could it be? Well... Anjay, it really managed to blow my mind. 🤦♀️
I went for my old favorite, the Whopper[1], but when I got it, I was like... huh? Did it secretly go on a diet?[2] Not just the burger, but even the regular-sized fries and drink cup felt a size smaller. What's more outrageous is that the fries actually had a metallic taste, and the bun and patty were dry and bland, completely soulless[3]. I was seriously floored on the spot.
As for the atmosphere, it's just in a corner of the mall, and the seating area feels a bit small. Plus, the hygiene near the sinks was, umm... you know what I mean[4]. It's okay if you want to just Nongkrong with friends, but don't get your hopes up.
What really pissed me off was the service. The slow ordering was one thing[5], but the staff had a sour face the whole time, like I owed her a million bucks. A guy in front of me wanted his sauce on the side and got shut down with a sharp “Ga bisa!” (No can do!)[6], and her attitude was so snappy. When it was my turn, I asked for an extra packet of ketchup and was straight up ignored[7]. Mantap!
But the wildest move was yet to come. When I paid, I noticed the price was higher than on the menu. Turns out the listed prices don't include tax[8], and there was no clear notice. I was getting it for takeaway, and the staff didn't ask anything, just added a 3,000 rupiah charge for a paper bag[9]. It's not a lot of money, but the feeling was just awful, you know? Oh, right, and don't expect any Wi-Fi. Even if you ask, they'll say there's no password[10].
Honest Thoughts from a Jakarta Local 📝
In a nutshell:
Don't go! There are so many good burgers in Jakarta, there's no need to put up with this kind of treatment. Even though the Google rating looks decent, trust me, recent experiences have been really terrible.
If you absolutely must go:
The only redeeming quality might be the sundae that's only 10,000 rupiah[11], it's really cheap. You could consider just grabbing an ice cream and running. Don't touch anything else.
Tips to avoid the traps:
- Pay attention to the total price when you check out, there are hidden taxes!
- For takeaway, if you don't want to pay for a paper bag, you have to say so beforehand! They charge for it by default.
- Don't have any expectations for the service. It's best not to talk to them to avoid getting yourself worked up.
- A sundae[1] for just 10k IDR? That's a steal in Jakarta. Go grab one now!
- A shrunken[2] Whopper and fries with a metallic taste[3]? BK in Indonesia is a shocking letdown.
- Rude staff + ignored requests[4] and slow service[5]. Perfect if you want to get shut down with a "Ga bisa!" (Can't!) [6].
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