Google: 4.8-star rating, but the staff is colder than a freezer?
qponx
2026-03-06
Yussy Akmal in Lampung is famous for its divine banana pie, but is it worth the trip? This popular spot gets rave reviews for its delicious cakes, especially the signature banana pie and surprisingly chewy mochi. However, the service is notoriously cold and unhelpful. This article dives into whether the incredible taste of their treats can make up for the staff's "colder than a freezer" attitude, giving you the full scoop before you visit.
When visiting Lampung, who doesn't have Yussy Akmal on their souvenir list? This place is so famous it's basically the city's calling card. But the online reviews are super polarized: on one hand, you have the "heavenly delicious" banana pie, and on the other, the "colder than Antarctica" service attitude[1].
So, this time I went undercover myself. To be honest, is this shop really worth a special trip? Let's have a real talk.
The cakes are seriously good, with so many options it's hard to choose
The moment you step inside, the vibe is pretty Chill. It's spacious, bright, and has a modern, comfy decor. There are even bar seats where you can Nongkrong for a bit. The most insane part is the display case—from traditional Indonesian market snacks (Jajanan Pasar)[2] to all kinds of Western cakes, it's so dazzling you feel like you could browse for half an hour.
My must-buy list👇
- Banana Pie (Pai Pisang): No question about this one, it's the absolute star of the show. Truly worthy of being a Lampung icon[3]. The crust is flaky, the banana filling is sweet but not cloying, and the texture is amazing. No one will be disappointed if you bring this back as a souvenir. Mantap!
- Mochi: This was an unexpected surprise! The texture is super chewy and bouncy. I tried the red bean flavor and loved it. The most amazing thing is, even after a night in the fridge, it didn't get hard at all—the texture was still just as good[4].
- Tiramisu: Also one of their most popular items. The flavor is very authentic[5], with a nice balance of cream and coffee liqueur.
Okay, time for some real talk…
I mean, let's be real, no matter how awesome the products are, it can't make up for the terrible service. Anjay… The complaints online are real. The staff are basically smile-less the entire time, and when you ask questions, they act like they can't be bothered, making you feel like you owe them a million bucks. If you try to make a small request, like asking for a sturdier bag, you might just get a full-on eye-roll in return[6].
Also, some long-time fans have mentioned that the quality of some classics, like the brownies and red velvet rolls, seems to have gone downhill. They've become either too oily or have way too much cream[7], making them heavy after a few bites. Hope the shop takes the feedback!
TL;DR: How to Avoid Pitfalls & Buying Guide
So, should you go or not? My advice is: Go for the food, but don't bother for the service!
Overall, the taste lives up to the hype, but the service is definitely a major flaw. Would you put up with the "icy faces" for a bite of that divine banana pie? Let's chat in the comments! 👇
- 1. Keep a calm mindset: Before you go, chant to yourself three times, "I'm just here to buy cake." Treat the staff like heartless packing machines, and your experience will be much better.
- 2. Focus on the signatures: If it's your first time, go straight for the Banana Pie[8] and Mochi[9]. You can't go wrong with these two. If you buy 5 boxes of banana pie, they'll give you a beautiful gift box, which makes for a super presentable gift.
- 3. Driver-friendly: For those of you driving, no need to worry. Their parking lot is huge and parking is very convenient[10].
- 4. A lifesaver for parties: If you're hosting a party or a family gathering, consider pre-ordering their traditional snack platter (Tampah Jajanan Pasar)[11]. It looks great and saves you the trouble.
- The Banana Pie is a Lampung icon [1]! Crispy crust, perfectly sweet banana filling. Divine taste and a perfect souvenir.
- The Mochi was a surprise star! Unbelievably chewy, it stays soft overnight in the fridge [2]. The red bean flavor is god-tier!
- Bright, modern space with bar seats for Nongkrong [3]. Less like a cake shop, more like a café, the vibe is incredibly Chill
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